Frequently Asked Questions

How do I contact Livraria Lello?

Via email at customercare@livrarialello.pt, by telephone at 222002037, or in person or by letter sent to the following address: Rua das Carmelitas, 144, 4050-161 Porto, Portugal.

What are the Livraria Lello opening times?

How do i get to Livraria Lello?

How much is entrance to Livraria Lello?

What means of payment does Livraria Lello accept?

How do i buy ticket-vouchers?

Where do i get into Livraria Lello after having bought the ticket-voucher online?

I want to buy books, do i still have to pay to get in?

In what situations do i have priority over entering livraria lello?

May i get in with my travel luggage?

May i get in with my child’s pushchair?

Which products is the ticket-voucher amount deductible against?

What is the entrance price for children?

I bought a ticket-voucher but i can’t go on the date chosen, may i exchange or return it?

Does the ticket-voucher have a set time?

What is the time of expiry of the ticket-voucher?

May i buy online without setting up an account?

How do i change my password?

I forgot the password for my account. What can i do?

WHAT MEANS OF ONLINE PAYMENT ARE AVAILABLE?

My order was never delivered, how can i order it again?

May i purchase online ticket-vouchers for the same day?

May i purchase online ticket-vouchers for a future date?

How do i get the ticket-vouchers purchased online?

May i get the ticket-vouchers purchased online delivered by mail?

How long will it take for my book order to arrive?

Do i have any means of tracking the delivery of my order?

Is it safe to pay with cards?

If the book / product that i bought online does not meet my needs / expectations, what should i do?

May i buy online and pick-up, exchange or return the product at Livraria Lello?

I’m a regular customer, do i get any discount or other advantage?

How do i apply to the friendship card?

May i loan out my friendship card?