Questions & Answers

Through the email info@livrarialello.pt, in person or by letter sent to R. das Carmelitas, 144, 4050-161 Porto, Portugal.
Daylight savings time: Every day from 10am to 8pm.

Standard Time: Monday to Friday from 10:00 a.m. to 7:30 p.m. Saturdays and Sundays from 10h00 to 19h00.

We are closed on Christmas Day, New Year's Day, Easter Sunday, May 1st and June 24th.
The voucher value, the only one available for online purchase, is € 5 + service charge for each voucher in the total amount of € 0.50 with VAT already included at the legal rate in force.
Go directly to the Bookshop door and wait for your turn. Once you have purchased the voucher online, you will not need to go through Check In. Simply present the voucher printed on digital (smartphone or tablet).
The value of each voucher is deductible in the purchase of books. You can only use one voucher per book. It should be noted that only books can be discounted. Merchandising products are not subject to discount of voucher value. Only the value of the voucher can be deducted. Any additional fee (eg online service) will not be discounted.
On any transaction, there is a service charge for each voucher, in the total amount of 0.50 € with VAT already included, at the legal rate in force. This service fee applies to all purchases made at www.livrarialello.pt.
After you check out (after completing the online purchase) you will receive an email with the documents associated with your purchase (invoice and vouchers). If you are a registered client, you will have access to these documents in your personal area.
You can make payments using Credit Card or PayPal. The accepted credit cards are Visa and Mastercard.
The charge is automatic.
You can safely do this through our secure server, which encrypts all information sent to you. The secure connection is established between your browser and our server being made based on technology called "secure server software" (SSL). In order to increase the security of the process, you will be asked for a second number, on the back of your card, entitled CVV2.
You can purchase vouchers for the same day, if they are still available, or for a later date. Each voucher will assume the date selected by you to make the visit to the Bookshop.
You can purchase vouchers for a future date, as long as they are available in the online store.
The vouchers will be sent by email in pdf and made available in the personal area (in case of registered client). You can print them at home or just present them on your phone / tablet at the Bookshop entrance. Please have the supporting document, either in .pdf or physical support, available at the entrance for a faster process.
No. Only by email, in pdf format. To view the e-voucher correctly you must have Adobe Acrobat Reader installed (you can download it for free).
It will be sent a pdf document to your electronic mail, with the attached ticket. The validation is done by reading the barcode directly at the entrance of the Bookshp, whether in print or digital. To view the e-voucher correctly you must have Adobe Acrobat Reader installed (you can download it for free).
After adding the vouchers to your shopping cart, you must complete the purchase process by selecting the payment method. After confirming the purchase, you will receive an email with the same confirmation. If you are a registered customer, you can log in to your personal area and access the document that confirms your purchase. If this information is not available, please contact us at online@livrarialello.pt.
In the HOME PAGE header, select the Contacts.
No
Children up to and including 3 years do not need to purchase a voucher. Their entrance is free provided they are accompanied by an adult. However, if an identification document and proof of the child's age is requested, failure to present it will result in the purchase of a voucher.
Sorry! No exchanges and / or returns of vouchers are accepted.
To unsubscribe our newsletter, you can use the link provided in the newsletter and you will no longer subscribe automatically.
The online voucher has no scheduled time. You should only select the desired date for the visit to Livraria Lello.
The voucher is valid until the end of the day for which it is purchased. For instance, a voucher purchased for January 2nd is valid until the bookshop’s closing time on the same day.
The online voucher (€ 5) does not have priority. In the case of the book booking voucher (any of the three books) it gives priority at the entry to the bookshop.


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